Template – replace the [bracketed] details and have it reviewed by your legal adviser before launch.

Refund Policy

Last updated: [DATE]

• Cancelled prepaid orders are refunded in full to the original payment method.
• Items removed because they were unavailable are refunded automatically for prepaid orders; for cash-on-delivery you simply pay the lower total.
• Replacements are charged at the app price. For prepaid orders, if a replacement costs more, we cover the difference.
• Missing, damaged or wrong items: raise a request from the order page within 24 hours (photos help). Approved refunds go to the original payment method.
• Refunds to UPI/cards usually arrive in 5–7 working days, depending on your bank.