Template – replace the [bracketed] details and have it reviewed by your legal adviser before launch.

Privacy Policy

Last updated: [DATE]

We respect your privacy. This policy explains what we collect, why, and your choices, in line with the Digital Personal Data Protection Act, 2023.

What we collect

• Mobile number, name and email (optional) for your account.
• Delivery addresses and the map location you set.
• Order, payment status and support history. Card/UPI details are handled by Razorpay, not us.
• Device push token to send order updates.

How we use it

To deliver your orders, show live tracking, provide support, prevent fraud and meet legal/accounting obligations. Shops see only the items in their part of your order — not your address or phone. Riders see your address and phone only after accepting your order, and lose access after delivery.

Location

The website uses your location only when you choose “Use my current location”. Rider location is collected only while riders are on duty and is kept for [30] days.

Sharing

With delivery partners and shops as described above, with payment and messaging providers (Razorpay, Google Firebase) to run the service, and with authorities when required by law. We do not sell your data.

Your rights

You can view and edit your details in the app, and delete your account from Account → Delete my account. Order and payment records are kept as required by tax law, without your name and phone.

Contact

Data protection / grievance officer: [Name], [email].